Our company is very careful and gives great value to the customers who use its services, for this reason, we remind you to be very careful and to protect yourself in every way for the information of the remittances and the money you send.
Many of you choose our company’s services to send money to your acquaintances or loved ones. Preventing fraud is the responsibility of all of us. Global consumer protection laws and regulations are constantly changing and we are trying to keep you informed of fraud so that you are always prepared and not in an awkward position to fall victim to fraud.
The best defense is to know, be informed and use your correct judgment with our informative advice as well as to follow the notifications and updates of relevant authorities working to prevent and eliminate fraud.
But beware, if you send money and reveal details of the transfer to someone you don’t know personally, you may fall victim to fraud and embezzlement of these remittances.
Our company provides you with indicative types of fraud from which you can be protected
Anti-Virus
These types of scams, which are based on supposedly technical support services, are not uncommon. The scammer accidentally calls people and convinces them that there is a problem with their computer. To deal with these issues, the victim must pay a certain amount. In fact, there is no virus on your computer and you may have just lost the money you sent for protection. False anti-viruses are also not uncommon. They are malicious programs that mimic virus protection
Charity
You may be contacted by mail, or by email, or by telephone from a person requesting a donation by transferring money to a third party to help victims of a significant event, such as disaster or emergency (eg, flood or earthquake). Legal Charities usually request a transfer to legal bank accounts.
Emergency situation
Customers are deceived and send extra money to a person pretending to be a relative or friend who is in dire need of money. In this way of your natural concern for your relative or acquaintance, they try to deceive you by transferring money to them.
Advance payment
You may be asked to pay in advance for financial services that are never provided under the pretext of initiating the procedures for providing the service you have agreed to.
Online shopping
Send money to buy items you ordered online. After sending the money, there is a chance that you will never receive the goods. Most companies usually have the ability to pay by credit card, or through PayPal or cash on delivery.
Draw / Prize
They may call you and tell you that you have won a lottery or a prize and that you need to send money to cover the taxes or fees from the winnings.
Phishing
It is a fraudulent attempt, usually via “email” (although it can also be done by phone or SMS), to steal your personal information or transmit malicious code or software to your computer.
Identity theft
Identity fraudsters use personal information (eg social security numbers, bank account information and credit card numbers) to refer to a third party. Your ID can be used as an indication: Open credit and bank accounts, sign up for a mobile phone service, rent a car or other booking, find a job with false information, government benefits, etc. There is no doubt that a lot is at stake. That’s why it’s so important to know how to protect your identity.
Scams about finding a job / secret buyers
Customers are deceived and believe that they have found the perfect part-time job from home. Victims are approached by e-mail or find these ads themselves on various job sites. These ads promise a large income with minimal work. A well-known “dream job” scam involves proposing to customers to act as “Secret Shoppers” and send money to control the company’s money transfer processes.
Personal Relationship
There are various forms of “pink” scams such as online dating, some social networks and the old tried and tested recipe of the neighborhoods by mail. All these scams have in common the deception of the customer in order to send money to the person with whom he thinks he has some kind of relationship.
Investment-related fraud
Common investment-related scams can include lucrative investment opportunities, such as stocks, bonds, cryptocurrencies, gems, real estate overdrafts and alternative energy sources. Indicatively, in order to be able to convince you, you may receive repeated surprise / unannounced phone calls. They promise you quick returns and assure you that the investment is safe. Their offer is available for a limited time. The offer is personal and you are asked not to share it with others, etc.
Immigration
There is a good chance that you will receive a post mail or “email” from someone who claims to be an immigration officer, stating that there is a problem with your immigration information. Your personal information and sensitive information about your immigration status should not be given to them to make the story more believable. You may be asked for immediate payment to resolve any issues, and deportation or imprisonment may be used as a threat if the payment is not made immediately by immediate transfer of money. In recent years, the number of cases in which immigrant victims have been deceived by various experts who see victims easily in the face of immigrants and refugees has increased. Unfortunately, when someone is in a foreign country and does not speak the language or does not have someone to translate for them, it is easier for them to fall victim to fraud but also not to know who to trust!
“The above list is indicative”
If you are considered to have been the victim of fraud, describe your case in the email customer.service@dog-pi.gr or dpo@dog-pi.gr or fulfil the electronic complaint form or to request further information you can call +30 210 3005800 or contact the dealer from where you made the transaction.
